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1500+ Reviews
At Ready Movers, we understand how valuable your belongings are, and how important it is to trust the team handling them. That’s why we offer our exclusive Written No Damage Guarantee, designed to give you complete peace of mind during every local move.
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With over two decades of proven reliability and full AFRA accreditation, Ready Movers sets the standard for safe, professional relocations. This guarantee reflects our promise: expertly trained teams, accountability at every step, and genuine care for your home and possessions.
Are you preparing for a local move in Brisbane, Townsville, Cairns, Darwin, Adelaide, or Perth? At Ready Movers, we recognise that moving can often feel overwhelming and stressful. That’s why we are proud to introduce our exclusive No Damage Guarantee, a commitment that ensures your move is as seamless and stress-free.
You must report any damage at the time of completion of your move, or within 24 hours of receiving your items.
Call 1300 787 934 or email claims@readymovers.com.au.
At Ready Movers, we believe that a successful move every time is a part of our standard service; the protection of your belongings and the overall experience is paramount to us. Our team consists of highly trained removalists, all accredited by the Australian Furniture Removers Association (AFRA). With over 20 years of industry experience, we take ownership of our actions and skills to provide unparalleled service you can trust.
Moving your home is not just about transporting items; it’s about safeguarding your memories and treasured possessions. Our No Damage Guarantee is specifically designed to give you peace of mind during this transition. Here’s what you can expect from our services:
We understand that your fabric items need special care. That’s why we use high-quality plastics and protective covers for all fabric items, ensuring they remain clean and undamaged throughout the moving process. Whether it’s your cherished sofa or expensive mattress, we ensure they are shielded from dirt, dust, and potential harm.
Televisions require careful handling. Our skilled removalists are trained to expertly pack and unpack TV’s, using specialised cartons designed to minimise the risk of damage during transport. We treat your televisions with the utmost care, ensuring they arrive safely at your new home.
Yes. Professional moving companies have a duty to take reasonable care of your belongings while they are in their possession. If damage is caused by the removalist during your move, they may be liable for repairing or compensating you, subject to the terms of your agreement and any applicable consumer laws.
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At Ready Movers, every local move is backed by our Written No Damage Guarantee, which covers damage directly caused by our team. If we damage your goods or property during your move, we’ll repair the damage or provide compensation in accordance with the conditions of our guarantee.
Yes. Unlike our Written No Damage Guarantee, which applies to local moves, interstate and long-distance moves are protected by comprehensive transit insurance. Before your belongings leave, Ready Movers confirms your transit insurance in writing, giving you added peace of mind while your goods are travelling between states.
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If you’d like to understand exactly what is covered, our team can explain your transit insurance options before your move and answer any questions you may have.
Our No Damage Guarantee is our promise to you. We are dedicated to treating your home and belongings as if they were our own. This commitment allows you to focus on settling into your new space without the worry of potential damages. Should any issues arise, our moving company guarantee ensures that we will address them promptly, reinforcing our commitment to your satisfaction.
Ready Movers provides this Written No Damage Guarantee subject to the following terms and conditions. This Guarantee applies only where all conditions set out below are met.
To save time, Ready Movers does not prepare a formal inventory of all goods before commencing the move. Instead, the pre-existing condition of the goods will be verbally agreed between you and Ready Movers.
To allow any pre-existing damage, risks or exclusions to be identified and agreed, you or an adult representative appointed by you must remain present at all times during loading and unloading.
If you and your appointed representative are both absent from the job for any period of time, the conditions of this Guarantee will become void.
The Customer acknowledges that the presence of the Customer or the Customer’s authorised representative is intended to allow Ready Movers and the Customer to identify and record pre-existing damage, risks and relevant circumstances affecting the goods.
As the pre-existing condition of the goods is agreed verbally, you must inspect all goods as they are unloaded or relocated.
Any damage you believe has been caused by Ready Movers must be recorded on the front of this document before our team leaves the premises.
Except where Ready Movers has packed small items into boxes or other containers, no claims will be accepted for damage identified or reported after Ready Movers has completed the move and left the premises.
Where Ready Movers has packed small items into boxes or containers, any damage to goods packed by us must be reported within 28 hours of the completion of our services.
Where damage is identified within a box or container packed by Ready Movers:
The Customer acknowledges that prompt reporting of damage is required to enable Ready Movers to inspect the goods, preserve evidence and investigate the circumstances of the claim.
At the end of our services, you must provide a digital job completion sign-off with our crew. The digital job completion sign-off is intended to confirm completion of the services and the condition of the goods as observed at the time of completion.
Failure to provide this sign-off at the end of the service will void this Guarantee.
Where Ready Movers packs small items into boxes or other containers, the standard of packing may vary depending on:
Unless you specifically instruct us otherwise and that instruction is recorded on this document, Ready Movers will pack your goods to a standard considered suitable for short-distance moving by professional removalists.
This Guarantee applies to packed goods only where Ready Movers both packs and moves those goods.
Ready Movers accepts no responsibility for the handling, transport or standard of service provided by another carrier, removalist or transport provider
This Guarantee applies only to damage caused by Ready Movers.
As you have the right to participate in and provide instructions during the move, Ready Movers is not responsible for damage caused by you, your representative, another person, another service provider or any circumstance outside Ready Movers’ control.
Where a claim is accepted, Ready Movers’ responsibility is limited to arranging for the damaged goods to be repaired as closely as reasonably possible to their condition immediately before the damage occurred.
All repairs will be arranged or authorised by Ready Movers.
Ready Movers accepts no responsibility for any other loss arising from the damage or repair, including:
To the maximum extent permitted by law, Ready Movers is not liable for any loss that is indirect, consequential or remote, or for loss of profit, revenue, business opportunity, business interruption or anticipated savings arising from or in connection with the loss of or damage to goods.
Instead of repairing damaged goods, Ready Movers may elect to compensate you by paying the value of the goods immediately before the damage occurred.
Where the value cannot be agreed between you and Ready Movers, the value will be assessed by an independent valuer jointly selected by both parties.
If the parties cannot agree on the appointment of a valuer, the valuer will be appointed by the President of the Queensland Law Society, or any organisation that replaces that body.
The cost of the valuation will be paid by the party whose proposed valuation differs most significantly from the independent valuer’s final assessment.
Where a damaged item forms part of a pair, set, suite or collection, any repair or compensation will be limited to the damaged item or the proportionate value of that item.
Ready Movers is not responsible for any additional loss in value arising because the damaged item forms part of a pair, set, suite or collection, regardless of whether the item has a special or increased value as part of that group.
Where damage to your goods arises because the Ready Movers vehicle is damaged by fire, flood, collision or overturning, and Ready Movers receives compensation from its insurer in relation to your goods, any compensation payable to you will be limited to the amount made available by the insurer in respect of those goods.
Any parking infringement incurred as a result of the removal vehicle being positioned so that Ready Movers can complete the move as efficiently as possible, or parked in a location directed or approved by you, may be added to the cost of the move and charged to you.
Ready Movers is not responsible for parking restrictions imposed by a council, local authority, body corporate, building manager or other governing body.
This Guarantee does not apply to the following goods, damage, circumstances or risks.
Marble, stone and similar items are excluded from this Guarantee.
Plastic storage tubs and similar plastic containers are excluded from this Guarantee.
Plants, pot plants and any part of a plant, including pots and containers, are excluded from this Guarantee.
Items stored outdoors or affected by weather, exposure, deterioration, rust, moisture or environmental conditions are excluded from this Guarantee.
Ready Movers is not responsible for mould, mildew or similar damage caused internally or externally by:
Where the pre-existing condition of an item, the surrounding circumstances, or an instruction given by you is inconsistent with Ready Movers’ usual workmanship or handling standards, damage may be unavoidable.
Where such a risk is identified, the item or circumstance may be recorded on the front of this document. This Guarantee will not apply to that item or risk.
This Guarantee does not apply where damage arises from a condition, defect, danger or circumstance that was not known, and could not reasonably have been known, to Ready Movers before the damage occurred.
This includes, for example, damage caused by the collapse or failure of faulty stairs, flooring, access points or structures.
This Guarantee does not apply where damage is unavoidable because of the inherent nature, condition, construction, fragility or design of an item.
This may include items such as pot plants, fish tanks or other items that can be damaged despite being handled with reasonable care.
Ready Movers is not responsible for internal mechanical, electronic or electrical damage where there is no corresponding external damage caused by Ready Movers.
Electrical and electronic goods may develop internal faults during transport or handling despite being moved with reasonable care.
This Guarantee does not apply to damage involving goods packed by you, your representative or any third party. Where goods are packed by someone other than Ready Movers, you are responsible for ensuring that the goods are adequately packed, protected and secure for the transport.
Due to Australia’s climate and the unpredictable nature, intensity and duration of rain and storms, this Guarantee does not apply to water damage caused to any item during the move as a result of wet weather conditions.
Where weather or environmental conditions create a risk of damage to the goods or an unsafe condition for persons performing the services, Ready Movers may take reasonable steps to protect the goods, suspend or delay the services, change the method of handling or transport, or require the Customer to provide reasonable additional protection.
Ready Movers is not responsible for loss or damage to the extent that it is caused by weather or environmental conditions that could not reasonably have been avoided by Ready Movers exercising reasonable care in the circumstances.
This Guarantee will not apply where any amount due to Ready Movers remains unpaid, overdue or outstanding.
This includes circumstances where payment is withheld because of a dispute, damage, claim or any other issue arising from the move.
You are responsible for all reasonable additional costs incurred by Ready Movers in recovering overdue or outstanding amounts.
This may include administration expenses, debt recovery costs, collection agency fees, legal expenses and court costs, to the extent permitted by law.
Ready Movers reserves the right to exercise any lien or other legal rights available to recover unpaid amounts, including retaining goods until payment is received where permitted by law.
Where payment remains outstanding, Ready Movers may also exercise any right available at law to sell or dispose of retained goods and apply the proceeds towards the outstanding amount.
Any lien, right of retention, sale or other remedy exercised by Ready Movers will be exercised only to the extent permitted by applicable law and subject to any notice, procedural or other requirements imposed by that law.
Where goods are lawfully sold to recover amounts owing to Ready Movers, the proceeds of sale will be applied in accordance with applicable law, including payment of the amounts properly recoverable from the proceeds, with any remaining balance dealt with as required by law.
The promise to repair or compensate you under this Guarantee is in addition to any rights and remedies you may have under the Australian Consumer Law contained in Schedule 2 of the Competition and Consumer Act 2010, or any other applicable legislation.
Nothing in these terms is intended to exclude, restrict or modify any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified.
To the extent permitted by law, any right, liability or remedy that may legally be excluded is excluded. Where a right, liability or remedy cannot be excluded but may be limited, it is limited to the maximum extent permitted by law.
Flat-pack or self-assembled furniture, including furniture supplied by retailers such as IKEA, Crazy Clark’s, Super Amart, Kmart or similar retailers, is not covered by this Guarantee where the item requires assembly or disassembly.
This exclusion applies because the construction, prior assembly, fixings and structural integrity of these items may not be known to Ready Movers.
Plants, pot plants, pots and any part of a plant are not covered by this Guarantee.
Pot plants containing ants or ant nests cannot be transported in Ready Movers vehicles.
Where fire ants or other restricted pests are transported, Ready Movers may be required to fumigate or treat the vehicle and may also be exposed to significant fines, penalties or regulatory action.
Ready Movers therefore reserves the right to refuse to transport any plant or pot plant suspected of containing ants, fire ants or another restricted pest.
Fish tanks are not covered by this Guarantee due to their fragile nature, construction and susceptibility to cracking, movement, pressure and structural failure.
Hazardous, flammable, explosive or combustible items must not be transported in Ready Movers vehicles due to licensing, safety and regulatory requirements.
These items include, but are not limited to:
You are responsible for identifying and removing all hazardous or prohibited goods before the move commences.
Full payment must be made at the completion of the move.
This requirement applies even where there is a complaint, dispute, alleged damage, claim or any other issue arising from the move.
A complaint or claim does not entitle you to withhold, reduce or delay payment.
Ready Movers remains bound by the terms of this Written No Damage Guarantee where all conditions of the Guarantee have been met.
A claim excess of $500 is payable for every claim accepted by the Ready Movers claims officer.
The excess must be paid in full before any repair, payment, settlement or other resolution of the claim will commence.
You warrant that You are the owner of the goods or is authorised by the owner of the goods to arrange the transportation, handling or storage of those goods.
Where You are not the owner of the goods, You warrant that You have authority to enter into this agreement in respect of those goods and to provide all instructions given to Ready Movers.
You are responsible for ensuring that Ready Movers has reasonable and lawful access to the premises at the agreed times and that any required permissions, permits, building approvals, lift bookings or access arrangements have been obtained.
Ready Movers may refuse, suspend or modify the services where, in the reasonable opinion of Ready Movers, the access, premises, goods, weather conditions or other circumstances present an unreasonable risk to persons, property or the goods.
Where reasonably practicable, Ready Movers will notify You of the relevant issue and may resume the services when the risk has been reasonably addressed.
Ready Movers may use any reasonable route, vehicle, method of transport or transfer point that Ready Movers considers appropriate for the safe and efficient performance of the services, including a route or method different from that originally anticipated or discussed with You.
Ready Movers may make reasonable changes to the route or method of transport where required because of traffic, road conditions, weather, road closures, vehicle restrictions, access restrictions, safety considerations or other circumstances outside Ready Movers’ reasonable control.
Ready Movers may engage employees, contractors, subcontractors, agents or other service providers to perform all or part of the services.
To the extent permitted by law, every limitation, exclusion, protection, defence, right and benefit available to Ready Movers under these Terms and Conditions is also available to Ready Movers’ employees, agents, contractors, subcontractors and service providers in connection with the performance of the services.
If Ready Movers is unable to deliver the goods because the Your or authorised recipient is unavailable, the delivery address is inaccessible, You refuse or fails to accept delivery, or delivery cannot reasonably be completed for another reason, Ready Movers may return the goods to its premises or place the goods into storage.
You are responsible for any reasonable additional costs arising from the failed delivery, including additional transport, handling, waiting and storage charges, to the extent permitted by law.
You must provide Ready Movers with reasonable instructions and information necessary to complete delivery of the goods and must promptly notify Ready Movers of any change to the delivery address or contact details.
Where Ready Movers provides storage services, the goods will remain subject to these Terms and Conditions together with any applicable storage charges, storage conditions and additional terms notified to you.
You must disclose to Ready Movers before the commencement of the services any goods that are unusually fragile, valuable, irreplaceable, hazardous, unstable, unusually heavy, unusually large or otherwise require special handling.
Ready Movers may decline to transport, handle or store goods where Ready Movers reasonably considers that the goods present an unacceptable risk or require specialist equipment, packaging, handling or transport arrangements that have not been agreed.
Where Ready Movers agrees to transport or handle such goods, any specific risks or handling requirements identified before commencement of the services may be recorded on the booking documentation or other service record.
To the maximum extent permitted by law, and subject always to any rights and remedies that cannot lawfully be excluded, restricted or modified, where Ready Movers is legally liable for loss of or damage to Goods arising from the Services, Ready Movers may, at its election and to the extent permitted by law:
Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right, liability or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or any other applicable law.
To the maximum extent permitted by law, Ready Movers is not liable for any indirect, consequential, special or remote loss or damage arising from or in connection with the loss of or damage to Goods, including loss of profit, loss of revenue, loss of business opportunity, loss of use or anticipated savings.
Any limitation of liability contained in these Terms and Conditions operates only to the extent permitted by applicable law.
These Terms and Conditions are governed by the laws of Queensland.
Subject to any applicable law that provides otherwise, the parties submit to the jurisdiction of the courts of Queensland and courts entitled to hear appeals from them.
If any provision of these Terms and Conditions is held to be invalid, void or unenforceable, that provision will be read down to the extent necessary to make it valid and enforceable, where permitted by law, and if it cannot be so read down, it will be severed to the extent necessary without affecting the validity or enforceability of the remaining provisions.
If there is any inconsistency between these Terms and Conditions and another document issued by Ready Movers in connection with the services, these Terms and Conditions will apply to the extent of the inconsistency unless the other document expressly states that it overrides these Terms and Conditions.
Ready Movers provides transportation, removal and related services pursuant to the terms agreed with you and does not undertake to provide its services as a common carrier.
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