Ernest Ward is the General Manager at Ready Movers, bringing nearly two decades of hands-on experience in the removals industry. He began his career in 2006 as an offsider on the trucks, then progressed to driver and sales roles before moving into operations leadership and interstate management. Since joining Ready Movers in 2016, Ernest has become a trusted leader known for his professionalism, calm approach under pressure, and ability to deliver results without the fuss. He oversees key procedures and policies, supports his teams in customer service and day-to-day operations, and leads continuous improvement through automation, upskilling, and retraining to drive growth across the business.
Ernest Ward has led and delivered major operational, digital, and commercial transformation programs across Ready Movers, strengthening service capability, compliance, reporting, and customer experience. His focus has been on moving the business from traditional, paper-based processes to scalable systems, improved governance, and higher-performing teams—supported by ongoing training, process control, and automation.
Helped transition Ready Movers from a local removals provider into a long-distance and interstate moving business.
Established a national agent network across Australia to support containerised movements between states and major cities, improving service coverage and scalability.
Introduced AI-enabled workflows to improve communication, follow-ups, and internal reporting.
Implemented automated messaging and call-driven follow-up processes to support faster response times and stronger customer engagement.
Supported onboarding of corporate accounts by ensuring operational requirements, documentation, and service expectations were met prior to transitioning account management to the relevant team member.
Supported HR requirements including policy/process documentation, dispute resolution meetings, and staff issue management—ensuring consistent standards and accountability.
It only takes a few seconds or maybe you’re ready to book your move & simply make it happen!
